Payment Method

  1. What are the payment methods available?
    We accept Credit/Debit Card, Stripe, and Paypal as the payment methods at Concept Lives.

  2. Which payment cards are accepted?
    We accept all Visa, MasterCard, and JCB, both Credit/Debit and is 3D Secure enabled.

  3. Do you keep my Credit/Debit Card details?
    Every transaction occurs within a secure environment. All the credit/debit card details will not be saved. 
    NOTE: All your credit card information is protected by means of industry-leading encryption standards.

  4. How can I know if my payment was successful?
    You will be notified via email within 24 hours upon completion of order confirmation.

  5. Why was I charged with a wrong amount in my order?
    The item that you selected might incur a shipping surcharge or bulky fee. These charges will be reflected in your order summary prior making payment. However, if your order was indeed charged with a wrong amount, please contact us immediately for further assistance. 

  6. Where can I request an official receipt?
    The official receipt will be attached along with the item in the parcel. However, if you did not receive the receipt for the item, please contact us immediately.